Shipping & Returns

Thank you for shopping Kim’s Fashions.com

SHIPPING:

Please allow up to 24 hours to process your order.

Due to Covid-19, we are taking every precaution to ensure that your package is safe to receive.

Our couriers have been advised to keep contact with customers to an absolute minimum. This may include placing packages at your doorstep and stepping back. If an ID check is required, the driver will complete the check at a distance.

According to the World Health Organization, “The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.”

You can find the latest information on COVID-19 on the information pages of the World Health Organization.

Free Shipping Store Wide. At this time we only ship to the United States and Canada.
Processing and Delivery time - 7 to 14 days,
We are not responsible for delivery delays due to severe weather, natural disasters, or strikes. Shipping is subject to change due to holiday schedules and Covid-19 reasons; some of our carriers may experience delays during the holiday season.

 

Returns

Please contact customer service at connect@kimsfashions.com if you are not completely satisfied with your purchase.

 All returned and exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. All Returns and Cancellations unless otherwise stated are subject to a Return Shipping Fee of $9.95 U.S.  

Excluded from returns and exchanges are the following items: 

Intimate apparel (bras, underwear, all hosiery, shapewear)

Discounted/Sale items are “final sale” and cannot be returned or exchanged

When your order arrives but does not fit properly due to sizing, "please refer to the sizing charts on the product page before you order". We will happily exchange the same item or give a store credit for the original purchase price. 

 

Return Process:

Step 1: Please contact our customer service at connect@kimsfashions.com to request a return.

Purchases made through Kim’s Fashions.com must be returned within 3 days from the delivery date.

Step 2: After receiving your request, we will send instructions on how you can complete your return. Please follow the instructions to process your return.

Step 3: After we receive your returned package, and it has been inspected, we will notify you if your refund has been accepted. It will take 1 to 2 weeks depending which Credit Card company you use.Excluding A Return Shipping Fee”. Please be patient as we have no control over your Credit Card company, or their policies.  Refunds will only be processed to the Credit Card used for the original purchase. 

 

Cancellation Policy

We accept cancellations before the product is shipped. If the order is cancelled before it is shipped, we will happily refund your order. We will process the refund within 2-3 business days.

Once your order is processed and shipped there is a Return Shipping Fee added to the cancellation. It is out of our hands once the product has been shipped out, and the shipping company is in possession of your order. 

You will receive your refund after the product has been returned to us unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued. All Returns and Cancellations are subject to a Return Shipping Fee "Unless Otherwise Stated"

All orders shipped to Canada. 

All Applicable Provincial, Goods and Services and Harmonized taxes will be calculated and added to the invoice and charged to all Canadian orders.

We want you to be 100% satisfied with your purchase.